This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or purchase padel equipment from us. SX Padel is committed to handling your data responsibly and in line with the UK GDPR and the Data Protection Act 2018.

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Information we collect

Information you provide:

• Name

• Billing and delivery addresses

• Email address

• Phone number

• Order details

• Account login information if you create an account

 

Payment information:

Payments are processed securely by third-party providers. We do not store or have access to your full card details. Depending on your choice at checkout, payments may be handled by Apple Pay, Google Pay, Clearpay, Klarna, Visa, Mastercard, JCB, American Express, China Union Pay, Diners Club, Discover, Visa Electron or Maestro.

 

Automatically collected information:

• IP address

• Device and browser details

• Pages viewed

• Cookies and analytics data

 

 

How we use your information

​We use your information to:

• Process and deliver your orders

• Take payment and manage refunds

• Communicate updates about your order

• Provide customer support

• Improve our website and our product range

• Prevent fraud

• Send marketing emails if you opt in

 

 

Legal bases for processing​

• Contract to fulfil orders

• Legitimate interests to run and improve the business

• Consent for marketing

• Legal obligation for accounting and tax

 

​Sharing your information

We share data only when necessary with:

• Payment processors listed above

• Courier and delivery partners

• Website hosting and IT providers

• Analytics services

• Fraud prevention tools

• Professional advisers

 

SX Padel does not sell personal data.

 

 

Cookies​

We use cookies to support essential site functions, improve performance and gather analytics. You can manage cookie settings through your browser.

 

 

Data storage and security

We take steps to protect your data and only keep it for as long as required for the purposes described in this policy.

 

 

Your rights

Under UK GDPR you can request to:

• Access your data

• Correct inaccurate information

• Have your data deleted

• Object to certain processing

• Restrict processing

• Receive a copy of your data

• Withdraw consent for marketing

 

Contact us to exercise any of these rights.

 

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Contact us

​If you have questions about this Privacy Policy or would like to make a data request please contact us at

Email: support@sxpadel.com