Returns & Refunds Policy

We hope you're delighted with your purchase. If you change your mind, we're happy to accept returns provided the conditions below are met.

Returning or Exchanging an Item

You may return an unwanted item within 14 days of receiving your order.

To be eligible for a refund, items must be:

• Unused and in the same condition you received them.

• In their original packaging with all labels, tags and protective wrapping still attached.

• Accompanied by your order number or proof of purchase.

 

For footwear, the original shoe box must be returned in good condition (no signs of outdoor wear) and should not be used as the outer packaging for the return.

If your order included a free promotional gift, this must also be returned if returning the qualifying item. If the free gift is not returned, we reserve the right to deduct its value from your refund.

​

 Hygiene items (such as opened grips, sweatbands or water bottles where appropriate) cannot be returned unless faulty.

 

Original outbound shipping charges are non-refundable unless the return is due to our error or a faulty product.

Return Postage

Unless your item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning unwanted items to SX Padel.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

​

Exchanges
Customers are responsible for the shipping cost of any exchanged item. 

​

Rackets

For hygiene and quality reasons, we cannot accept returns on rackets that have been used.

A racket will be considered used if:

• The grip wrapping has been removed.

• There are signs of play or ball impact.

• It has been fitted with accessories or otherwise altered from its original condition.

Any used racket returned to us will be sent back to the customer at their expense.

If you're unsure which racket is right for your game, we're always happy to offer expert advice before you buy.

​

​​
Faulty or Incorrect Items

If your order arrives damaged, faulty or we've sent the wrong item, please contact us as soon as possible and within 7 days of receiving your order.

Where an item is confirmed to be faulty or we have made an error, we will arrange a replacement or refund, including reasonable return postage costs where applicable.

Cancelling an Order

If you'd like to cancel or amend your order before it has been dispatched, please contact us as soon as possible at support@sxpadel.com or on whatsapp 07545393080.

We aim to dispatch orders quickly, so if your order has already been shipped, it will need to be returned in accordance with this Returns Policy before a refund can be processed.

Refunds

Once your return has been received and inspected, we'll notify you that it has been processed.

Approved refunds will be issued to your original payment method. Please allow up to 5 working days for the refund to appear in your account, depending on your payment provider.

Questions?

If you have any questions about your return, please contact us at:

Email: support@sxpadel.com